Trustworthy Portland, OR-Area Exterior Services
Tyson And Zina Were Ecstatic About Their
Portland, OR-Area Remodel – But We Weren’t
It Cost Us All Our Profit And Then Some, But
We INSISTED That We Make It Right
At Superior Exterior Systems, we set a high bar for exterior services in the Portland, OR area. It takes a lot of hard work to meet this bar on project after project. But, given the consequences of lowering it, there’s simply no other way for us to do business.
We learned this lesson a few years back when we sent a crew out to work on Tyson and Zina P.’s home in nearby Newberg, OR. This crew didn’t do an obviously terrible job. Still, the quality of their work just wasn’t up to our elevated standards.
Tyson and Zina were happy with the results of their project. But our owner, Chad, took one look and knew it had to be redone.
Financially, it cost us dearly, but that’s precisely what we did. When the do-over was complete, the Newberg couple had a new exterior that truly lived up to our reputation for enduring quality.
Choosing The Wrong Exterior Services Crew In Portland, OR
Choosing the right exterior services crew is key to the success of your Portland, OR-area project. That’s something we’re keenly aware of at Superior Exterior Systems.
What happens when you make a mistake in this area? We found out the hard way when Chad selected an unfamiliar crew to work on Tyson and Zina’s home.
Normally, we’re super picky when it comes to crew selection. Chad thoroughly vets their credentials and reviews their past work. They only get to join our team if they meet our rigorous standards.
But this time, Chad took the advice of a fellow contractor he knew and trusted. This contractor had worked with the crew before and vouched for their abilities.
The Home Remodeling Crew Chief Leaves The Job Site
The crew’s chief was, indeed, a well-qualified professional. There was just one problem. He didn’t stay on the worksite throughout the job.
In his absence, the crew failed to achieve the level of quality expected of them. The difference wasn’t all that apparent to someone who’s not in the business. But to an experienced professional like Chad, it was glaringly obvious.
Unfortunately, Chad didn’t know the crew chief wasn’t monitoring the project. By the time he visited the site, the work was done and the crew was paid.
It took him no time at all to spot all the areas where errors were made. To this day, he still says it might be the worst job he’s ever seen. So, he knew it was time to have an uncomfortable and embarrassing conversation with Tyson and Zina.
Asking For A Redo On Their Portland, OR-Area Project
When Chad told Tyson and Zina their project needed a do-over, they were more than a bit confused. After all, to their eye, their home’s exterior had been beautifully reimagined.
So, Chad walked them through the areas where the crew had worked and pointed out their mistakes. He also told them he just couldn’t bear to leave their home in that state.
To remedy the situation, he asked for another 10 days or so to correct the crew’s errors. All the new work, of course, would be done free of charge.
Understandably, Tyson and Zina were both surprised and upset. No one wants to be told they’ve received substandard home remodeling services. They also don’t want to find out they must wait even longer for the job to be done properly.
But Chad assured them the redo was both necessary and much better for them in the long run. So, with some hesitation, they agreed to let us do the extra work.
Carrying Out The Home Exterior Do-Over
Over the next few days, Chad personally directed a new team of exterior services pros. He eventually determined that fully half the original project needed to be torn down and redone.
As the scope of the work became apparent, Tyson and Zina were even less pleased than before. But Chad again assured them that all would be well in the end.
When the redo was finished, they saw he’d been true to his word. What they thought was a well-done job paled in comparison to their home’s now-completed exterior. In the end, they thanked Chad for his dedication to making things right.
Greater Portland, OR’s Trusted Exterior Remodeling Experts
When all was said and done, we took a major hit to our bottom line. In fact, the redo put us in the hole for the entire project.
But that was no one’s fault but ours.
Chad and the entire company learned a valuable lesson from the experience. Today, we’re more committed than ever to providing thoroughly vetted, supervised crews for each exterior services project. No matter the nature of the job, you can expect our best each and every time.
Want a contractor who’s so conscientious he’ll point out the mistakes you never even notice? Contact Superior Exterior Services today for your free consultation and estimate. We’re standing by with premium services from a truly trustworthy provider.